Privacy Policy
Last updated: 29.12.2025
1.Who we are
MikaItalia (“we”, “us”, “our”) is the controller of your personal data.
Country: Austria
Contact email: mikaitalia.eu@gmail.com
2.What personal data we collect
We collect personal data you provide directly when you:
• place an order or communicate with us;
• use our website and its functions (e.g., cart and checkout).
Depending on your actions, we may collect:
• Identity & contact data: name, email address;
• Billing & shipping data: country/region, street address, postcode/ZIP, city, (optional company name), order notes;
• Order data: purchased items, price, order number, delivery status, return requests and related communication;
• Technical data: IP address (may be collected by hosting/security logs), browser type, device information, basic usage data.
We do not intentionally collect special categories of personal data (e.g., health) and the website is not intended for children.
3.Why we use your data
We use your personal data to:
• process and fulfill your order (create the order, confirm, deliver, handle returns);
• take payment securely via our payment provider;
• provide customer support (answer questions, handle issues);
• comply with legal obligations (accounting, tax, fraud prevention);
• protect our website (security, debugging, preventing abuse).
4.Legal bases (GDPR)
We process your personal data under:
• Contract performance (Art. 6(1)(b)) – to process and deliver your order;
• Legal obligation (Art. 6(1)(c)) – accounting/tax record keeping;
• Legitimate interests (Art. 6(1)(f)) – security, fraud prevention, improving reliability;
• Consent (Art. 6(1)(a)) – only if we ever use optional cookies/marketing tools (you can withdraw consent at any time).
5.Payments
Payments are processed by Stripe. We do not store full card details on our servers.
Stripe may process personal data (such as payment details and identifiers) to provide payment services and prevent fraud.
6.Delivery / Shipping
We use delivery services (e.g., DPD) to ship orders. For shipping, we share only the necessary data (such as your name and address) with the carrier.
We may share your data with:
• Payment provider: Stripe;
• Shipping provider: DPD (or another carrier used for your delivery);
• Hosting & infrastructure: Hostinger and related technical providers that keep the website running;
• Service providers necessary to operate the store (e.g., caching/performance plugins).
We do not sell your personal data.
8.International transfers
Some service providers (e.g., payment processors) may process data outside the EEA. Where applicable, such transfers are protected by appropriate safeguards (such as Standard Contractual Clauses) or other lawful mechanisms.
9.Data retention
We keep personal data only as long as needed:
• Orders and invoices: typically kept for the period required by tax/accounting laws;
• Customer support messages: as long as necessary to resolve requests and maintain records;
• Technical logs: for a limited time for security and troubleshooting.
10.Your rights
You have the right to:
• access your data;
• correct inaccurate data;
• request deletion (where applicable);
• restrict processing;
• data portability;
• object to processing based on legitimate interests;
• withdraw consent (where processing is based on consent).
To exercise your rights, email: mikaitalia.eu@gmail.com
You also have the right to lodge a complaint with your local data protection authority.
11.Cookies
We use cookies and similar technologies to operate the website (e.g., cart/session). For details see our Cookie Policy.
12.Security
We apply reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, but we work to minimize risks.